PulseCX pioneered the customer experience (CX) in healthcare marketing. Other communication companies bolt on what they consider an “experience” to their strategic and tactical approaches. We’re passionate about partnering with clients to build a CX that ignites customer-brand engagement.
The key to making authentic connections with customers
PulseCX is the marketing partner that specializes in building customer experiences (CXs) for healthcare brands based on experiential storytelling—crucial to engaging and motivating customers, no matter where a brand is in its life cycle. Key phases in our CX process point the way to success.
Understanding Key Stakeholders
Discovering rational and emotional mindsets that impact brand acceptance.
Tracking Customer Journeys
Mapping stakeholder actions and interactions that lead to treatment decision-making.
Identifying Key Moments of Impact
Pinpointing where in the journey a brand can most strongly influence customers.
Measuring and Improving Results
Employing a metrics-freak mindset to fine-tune the CX and drive more ROI.